Contact & Support
Need help with our WhatsApp Business services? We're here to assist you with any questions or concerns.
Send Us a Message
Escalation Paths
As required by WhatsApp Business Policy, we provide multiple ways to get human support:
🔄 In-Chat Escalation
Type "AGENT" or "HUMAN" in any WhatsApp conversation to be connected to our support team during business hours.
🏢 Office Visit
PushPal HQ
6 Beechwood Avenue
Chorleywood
Hertfordshire
By appointment only
📋 Support Ticket
Submit detailed support requests through this contact form for comprehensive assistance and follow-up.
🚨 Urgent Issues
For urgent privacy concerns or account issues, call our priority line:
+44 345 387 0011
Frequently Asked Questions
How do I opt-out of WhatsApp messages?
Reply "STOP" to any message or visit our opt-out page.
Why am I not receiving WhatsApp messages?
Check that you've opted-in, your phone number is correct, and WhatsApp is working properly on your device.
Can I request my data?
Yes! Contact us using the form above or email privacy@pushpal.ai to request your data.
How do I update my preferences?
Visit our consent page or contact us to update your messaging preferences.